Refund and Return Policy
Our goal is to provide joyful shopping experiences for customers. If things don't go as planned, contact us and we will try to make things right for you.
You can place your request for a return or a refund within 7 days of the date of delivery. We may request some evidence of the issue - typically just a photo/video or two.
If you are not completely satisfied with your purchase, you can create a return and send back your purchase within 7 days of receipt. We are happy to offer a refund on unsuitable items that are returned to us in accordance with our Returns Policy.
- All items should be returned new and unused, with BLOSSOM cards and tags and with the original packaging within 7 calendar days from the day after you receive your order.
- Any authenticity cards, dust bags and tags provided as part of the original packaging should also be returned.
- Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.
- Merchandise purchased at a discount of 20% off or more or labelled as Final Sale, may not be returned or exchanged.
- Unfortunately, we cannot accept returns of pierced earrings if the tamper-proof packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights.
- We cannot accept return/exchange of our Real Flower Collection since the flower collection is handmade with real flower and they are expertly packaged.
- We cannot accept items that have been engraved, personalized or altered.
- We do not accept returns we receive outside of our 7 days return policy.
- We are happy to offer a refund on unsuitable items that are returned to us in accordance with our Returns Policy.
- We will credit the full amount to the original purchaser's payment card, excluding any shipping costs. Alternatively, you can choose to keep store credit by letting us know in your return form.
- The refund can only be asked by the person who ordered and will only be processed on the mean of payment used for the online purchase.
- We only provide free return label to damaged products during transit. For other situation, customers will be responsible for paying for your own shipping costs for retuning your items.
- The customer is responsible to provide correct address when placing the order. The seller is not responsible for any lost due to incorrect address.
We do not accept exchanges. Customers must follow the return process (stated above) for any unwanted products and will need to place a new order for their desired product.